Last updated: May 2026
At Nila Voyages, we strive to provide smooth and transparent travel experiences for our customers. This Cancellation & Refund Policy outlines the terms applicable to cancellations, amendments, refunds, and related travel services booked through Nila Voyages.
By booking any travel package, hotel, transportation, flight, activity, or related service with Nila Voyages, you agree to the terms mentioned below.
1.1 All cancellation requests must be submitted in writing through email, official messaging channels, or other authorized communication methods.
1.2 Cancellation requests shall be processed only after acknowledgment by Nila Voyages.
1.3 The cancellation date shall be considered from the date on which the written request is received.
2.1 Cancellation charges may vary depending on:
2.2 Certain services may be completely non-refundable, including but not limited to:
2.3 In addition to supplier cancellation charges, Nila Voyages reserves the right to deduct applicable service fees, administrative costs, payment gateway charges, and taxes.
3.1 Refunds, wherever applicable, shall be processed only after receiving confirmation from the respective airlines, hotels, transport providers, or other suppliers.
3.2 Refund amounts are subject to:
3.3 Refund processing timelines may vary depending on:
3.4 Nila Voyages shall not be held responsible for delays caused by banks, payment gateways, or third-party providers.
3.5 Convenience fees, service charges, taxes, visa charges, insurance fees, and processing charges may be non-refundable.
4.1 Failure to arrive for a scheduled tour, transfer, hotel stay, flight, activity, or departure without prior notice shall be treated as a “No Show.”
4.2 No refunds shall be provided for unused services in case of no show.
5.1 Requests for date changes, rescheduling, itinerary modifications, or passenger amendments are subject to availability and supplier approval.
5.2 Additional charges may apply for amendments or rescheduling requests.
5.3 Certain bookings may not permit changes after confirmation.
6.1 Airlines, hotels, transport operators, cruise companies, and other suppliers maintain their own cancellation and refund rules.
6.2 Customers agree to comply with the terms imposed by respective suppliers.
6.3 Nila Voyages acts only as an intermediary and shall not be responsible for supplier-specific refund decisions.
7.1 Refunds arising from events beyond reasonable control shall be subject to supplier policies.
7.2 Such events may include:
7.3 In such situations, Nila Voyages shall make reasonable efforts to assist travelers; however, refunds cannot be guaranteed unless received from suppliers.
8.1 No refunds shall generally be provided for:
8.2 Refunds for partially utilized services shall be solely at the discretion of suppliers.
9.1 Visa approval or rejection is entirely at the discretion of the respective embassy or consulate.
9.2 Nila Voyages shall not be responsible for visa rejection under any circumstances.
9.3 Visa fees, processing fees, and related charges are generally non-refundable.
10.1 Refunds, where approved, shall generally be processed through the original mode of payment.
10.2 Cash refunds may not be provided for online or card transactions.
10.3 Customers are responsible for providing accurate banking and payment details where required.
11.1 Group departures, charter services, festive season packages, honeymoon packages, and customized tours may have separate cancellation terms.
11.2 Customers are advised to carefully review package-specific cancellation policies before booking.
12.1 Nila Voyages reserves the right to amend or update this Cancellation & Refund Policy at any time without prior notice.
12.2 The latest version published on the website shall prevail.
For cancellation requests, refund assistance, or booking-related queries, please contact:
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